Customer Testimonials

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Google Apr 5, 2024

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Google Mar 30, 2024

Nissan Napa is top-notch professional, kind, and incredibly helpful in finding the right car for us. We had many car-buying experiences in the past, but Nissan made the purchasing process smooth and easy. It is upfront and transparent in transactions and is efficient. We left feeling light and happy with this purchase. We HIGHLY recommend making the trek to buy the right car for you at the Nissan Napa. THANK YOU AARON ORTIZ AND EVERYONE FOR YOUR OUTSTANDING CUSTOMER SERVICE!

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Google Mar 28, 2024

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Google Feb 20, 2024

I was in and out for a routine maintenance in under the time I was told for the job, and that makes me happy. Please keep up the good work.

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Google Feb 19, 2024

The whole transaction was smooth and easy from start to finish. There was zero pressure to buy, just information given to help me make my own decision. The price and trade in value were very fair.

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Google Feb 12, 2024

Jason was great. This was my first time buying a new car and the whole process went super smoothly. I didn't feel pressured at any point in the process and left the dealership extremely pleased with my new purchase!

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Google Feb 11, 2024

I’m due for brakes pads. I had a coupon for 15% off pads that they don’t use anymore and they are going to honor it.

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Google Jan 27, 2024

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Google Jan 14, 2024

Traveling for business, I called my local Nissan dealership. The receptionist answered very polite said she thinks they provide free charging, However wanted to confirm so she put Kip on the line and sure enough he said yes, I can charge my Nissan Ariya here. He went a step further and said come inside if I need to use the restroom. (My vehicle is a 2023 -6 months old from a different dealership) Excellent Customer Service here!

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Google Jan 9, 2024

Keith Howe, my salesperson, made the process so easy and seamless. He was awesome to work with. I'll also appreciate being able to access the local dealership for my service needs.

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Google Dec 31, 2023

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Google Dec 20, 2023

Bad engine noise that turned out to be a loose belt.

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Google Nov 2, 2023

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Google Oct 30, 2023

Armando was very friendly, honest, and knowledgeable. We knew what we wanted and he made it happen for us very smoothly.

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Google Oct 22, 2023

Best dealership in the North bay. Is Napa Nissan.

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Google Oct 18, 2023

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Google Oct 12, 2023

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Google Oct 1, 2023

I marked the box above as "well above expectations", but the Napa Nissan service department has been so great for the past 10 years that I have used them that I have come to expect excellence on every visit--and they have never disappointed.

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Google Sep 18, 2023

Excellent customer service at this location! Keith was very helpful and all of the staff were transparent about the entire process. Definitely consider starting here when looking for a car 👍

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Google Sep 2, 2023

Napa Nissan was quick with my maintenance appointment and the customer service was 10/10!

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Google Aug 26, 2023

Our sales person was super friendly, competent and really made us feel valued customers!

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Google Aug 23, 2023

Another great service experience!

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Google Aug 20, 2023

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Google Aug 16, 2023

Great Customer service Kip was great not too pushy trying to sell me a car right away gave me great information about the Nissan Kicks. Armando was great explaining cost and coverage. Thank you Napa Nissan I love my kicks!

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Google Aug 8, 2023

Excellent service!!!!!!

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Google Aug 3, 2023

Everyone at the dealer ship is very friendly.

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Google Aug 1, 2023

I wish they had a shuttle to drop you back at home when getting an all day service. but other than that the experience was great.

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Google Jul 31, 2023

Kip was very helpful and educated me on the different cars. I was going to buy a used Toyota but he showed me why I should buy a new Sentra and love it so far! Kip was excellent

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DealerRater Jul 30, 2023

I’m very pleased with Napa Nissan. I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was comfortable or if I needed anything. I told him I was thinking about walking down to Target to kill time. Kip offered to take me there. They all went over and above customer satisfaction in my book. Not one person tried to pressure me into trading in my car. I will go there the next time I decide to ...

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Google Jul 26, 2023

Very happy with the sales and service at Napa Nissan. Love my new truck!

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Google Jul 21, 2023

Great service-minded, knowledgeable people. Low pressure sales team. Had the vehicle I was looking for and held it for me as it took me 2 hours to get there. Filled the tank for me. Strongly recommend them.

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Google Jul 10, 2023

Extremely efficient and helpful team. We are on our 5th vehicle purchase at Napa Nissan and the team exceeds our expectations every time. They make us feel like family and we are never pressured into buying. It doesn't stop at the sales department, the financial department and the maintenance department also exceed our expectations. Every step of our vehicle purchase is made easy. Even at the time of maintenance and detailing. Keith always makes us feel at home.

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Google Jul 5, 2023

Service department is always reliable, friendly, and professional. Communication is clear and phone calls are received immediately if they notice an issue not covered by the service request.

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Google Jun 19, 2023

Awesome experience as usual Ben hoping here for 10 years bought both my cars Scott in service always takes great care best customer service super informative he is definitely one of the reasons I've Ben coming here for so long

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Google Jun 16, 2023

Vince was awesome! Kip did a great job explaining all the features on the Rogue! Robin was great at explaining the financing!

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Google Jun 8, 2023

The staff was great! I was able to get the vehicle I wanted Keith the salesman, the finance manager and general manager were very open and a pleasure to work with. It was an excellent car buying experience!

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Google May 31, 2023

I was there for oil change and tire rotation. they did everything on time I was very satisfied. Great staff and clean place .

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Google May 24, 2023

Kris, the service manager at Napa Nissan was awesome! Amazing customer service!!

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Google May 23, 2023

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Google May 15, 2023

Kris provided me with exceptional service. He listened to my concerns and helped answer any questions I had. I will definitely come again for future services.

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Google May 6, 2023

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Google Apr 30, 2023

Kip Atchley, my salesman was fabulous!! He took an immense amount of time to fully explain the workings of my new Rogue. He now will be my go-to for any auto sales!

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Google Apr 28, 2023

Excellent customer service. Great technicians and very knowledgeable

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Google Apr 22, 2023

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Google Mar 30, 2023

Love this Nissan dealer. Everyone is super friendly. They offer cookies tea and coffee in the waiting room. Keith has been their for 30 years and love him. Super friendly and knowledgable. Glad we went back to this dealer to buy our car instead of Vallejo and the 3 other Nissan dealers we checked out. They will do what it takes that they can to earn your business with no pressure tactics. Highly recommend!!! Love my new car!!!!!!

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Google Mar 29, 2023

Staff was courteous and helpful.

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Google Mar 27, 2023

My buying experience was wonderful! Speedy process and very laid back approach. Keith, my Sales guy and Robin are a pleasure to work with. Very friendly service and would definitely come back!

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Google Mar 19, 2023

Armando and Keith were extremely helpful and made my experience there very welcoming. I would 10/10 recommend this dealership!

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Google Mar 9, 2023

They are fríendly and polite, also very great people

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Google Feb 4, 2023

I bought a 2023 Nissan Kicks. On my first visit I was greeted immediately by Kip, who took me for a test drive. Too days later I returned to buy the car. Kip was off but I was greeted warmly by Keith who led me smoothly through the buying process. A pluses for excellent service by all involved.

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Google Jan 17, 2023

Kris and his team are awesome! Very professional and fast! Highly recommend

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Google Jan 13, 2023

Always a pleasure!

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Google Jan 7, 2023

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Google Dec 18, 2022

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Google Dec 8, 2022

This was the second time we bought a car from Kip at Napa Nissan. We traveled 30 minutes to buy from Napa Nissan because of our past experience. We will be back in the future for any of our car buying needs.

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Google Dec 6, 2022

The visit met my expectations because I’ve come to expect the best from Napa Nissan: courteous, personal, and prompt attention with work done correctly the first time. Im very happy with the Service Dept. at Napa Nissan.

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Google Nov 16, 2022

The service department is amazing!! I’ve been going here for a couple years for my oil change. Every encounter I’ve had, either over the phone or in person, has been wonderful! The service team always make me feel welcomed and appreciated. They are knowledgeable, polite, and informative. They truly go above and beyond. I know my car is in good hands with them!

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Google Nov 14, 2022

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Google Nov 12, 2022

Everyone’s friendly and helpful. Scott always takes great care of me and my Maxima!

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Google Nov 1, 2022

Scott, service writer, has excellent communication skills. Throughout the job, he kept me informed on mechanical issues & a timeline to resolve all points discussed. My Rouge now performs better thanks to the workmanship at Napa Nissan.

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Google Sep 26, 2022

I had a great experience today checking out a truck with Kip! We did not manage to agree on a price but nonetheless good experience. Kip was not pushy and very friendly. I recommend!

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Google Sep 17, 2022

Great service

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Google Sep 13, 2022

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Google Sep 2, 2022

I really appreciate the staff off Napa Nissan the best dealer in town so happy. Thank you!!

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Google Sep 1, 2022

Excellent customer service and will be back again for my future services.

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Google Aug 31, 2022

Kip was an awesome guy! He work with me and the sales manager to ensure my happiness!

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Google Aug 22, 2022

I came in with a last minute request to get my battery replaced. My service manager was able to squeeze me in and get my battery replaced. When they took out the battery they smelled something awful and discovered it was a dead rat in my engine. Before I knew it there were 4 technicians helping to remove it and making sure there was no other damage. They even recommended some rodent proofing that I could do. In less than an hour I was on my way "sans rat" and feeling much better about my car. They will be ...

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Google Aug 19, 2022

Very helpful and also ahead of things by letting me know extra details with the vehicle.

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Google Aug 12, 2022

Feels like at home here. They make sure you walk away with the best deal and loan. The maintenance department is extremely efficient and friendly. Love the entire Napa Nissan Team.

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Google Aug 8, 2022

Checking in was less then 10mins car done no more than 1hour.

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Google Aug 7, 2022

Went in on Thursday looking around for a first car and ended up finding an '08 Altima 3.5 se. Armando and co. were very helpful, they offered great customer service and even gave me a better deal!

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Google Aug 1, 2022

I recently got into my third Nissan, and I keep coming back to this dealership for a reason. I've owned and leased vehicles from Napa Nissan and have always left with a car I love within my budget. Everyone that I've encountered on staff is friendly, knowledgeable and customer-focused. Their great service makes all the difference when navigating the sale process! Armando the General Sales Manager really went above and beyond to work around my schedule and make my turn-in and lease process as smooth as possible. Thank you Napa Nissan Team!

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DealerRater Jul 30, 2022

I wanted to say thank you to Keith our sales rep, Robin our finance woman and the owner of Napa Nissan. You have all made a single mom of 3 very happy. Napa Nissan is a great place to buy a vehicle, they honored a misprint on the price for us and they really do keep their used automobiles on the lot in pristine shape. We purchased a 2013 Kia Sorento LX and we couldn't be happier. Napa Nissan took care of cleaning the car very well both inside and out. The friendly greeting by Keith at the door and Robin ...

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Google Jul 28, 2022

Best dealership in town, Owner Keith, General sales manager Armando and all staff are professional and very helpful.

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Google Jul 19, 2022

This Team of professionals were absolutely amazing! We had TWICE tried to buy from our local Nissan dealer, but they just wouldn’t deal. My wife did a lot of research and we knew what a reasonable deal would be. We understand they need to make money, but they just wouldn’t budge. Napa Nissan treated us incredibly well! After our second deal at the local dealer fell through, we went to lunch. Over the course of lunch, and 100% via email, Napa Nissan made us a fantastic deal. (It’s important to know, Napa Nissan is 190 miles away from us…...

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Google Jul 7, 2022

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Google Jun 23, 2022

Staff is always friendly & courteous.

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Google May 16, 2022

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Google May 13, 2022

The staff were very professional, courteous and friendly. My car was taken in right away so that I could wait for it and was done in the time promised. Thank you!

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Google May 7, 2022

Keith at sales and Kip and Robin where I signed all documents were all amazing! My husband has purchased 2 Nissan's in the past and this is my first Nissan. It was a great experience, I feel they were all honest and wanted us to be happy with my purchase. I will recommend them to anyone.

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Google Apr 24, 2022

Excellent parts guy! Great customer service!

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Google Apr 14, 2022

Thank you to Sandra, Robin, and Vince for your help. They were very professional, helpful and genuine caring.

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Google Apr 14, 2022

Extremely happy with the service and Vince was very polite and fast. Excellent customer service!

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Google Mar 28, 2022

By far the best car dealership I’ve ever had dealings with. Friendly people who treated us like family. We had a 4:30 PM appointment. On the way, my car had a low tire light on. The service department said it was too late, but they’d take a look to see if they could see something in the tire. Left my car there while we went and met with Vince, Sandra, and Robyn. There was no pressure on us. Professional, courteous, and just excellent people to deal with. They answered all our questions and explained everything about our new Altima. ...

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Google Mar 25, 2022

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Google Mar 7, 2022

Kris at Napa Nissan is absolutely amazing. After many failed attempts to find a good and honest person to take care of my vehicle, I was very grateful to have found Kris. He’s always done a great job on my civic. I’ve been going to him for all my car needs since the beginning of 2021. I can’t thank him enough for what he does!!!!! If you go to Napa Nissan ask for Kris!

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Google Mar 6, 2022

Very good service done quickly & with no trouble. Staff very nice & helpful. Comfortable area to wait provided.

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Google Mar 3, 2022

Keith was great! He worked mainly with my dad and got me a good deal.

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Google Mar 2, 2022

It was a very good experience. The staff was very helpful about information. They made me comfortable about purchasing my new vehicle.

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Google Mar 1, 2022

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Google Feb 12, 2022

Brought my Altima in for oil change and tire rotation. Service was fast and everyone was helpful and friendly!

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Google Feb 9, 2022

Not a fan of leaving feedback BUT... This time is definitely worth sharing my experience. Somehow I ended up dealing directly with owner Vince Compagno and I have nothing but great things to say about his personal touch and exceptional customer relationship. This is the first time where I felt "they" actually care about the customer and I wasn't just a number or a prospect sale. His staff surpassed expectations and I felt they were following his lead. Definitely worth recommending this dealer to anyone looking for a vehicle and hates the harassment from most sales reps.

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Google Feb 7, 2022

Scott is awesome with client services. I always feel like the service department has my back and are doing what's in my best interest. I always appreciate the great experience I receive here! Keep up the good work.

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Google Jan 8, 2022

Vince and his team have always treated us like family. This is our 7th vehicle purchase with Napa Nissan and they have always made the process understandable, swift and simple. Would definitely recommend anyone buying a Nissan to purchase at Napa Nissan.

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Google Jan 5, 2022

Huge thank you to Veronica Castro and the other team members of Nissan Napa. Their customer service is top notch.

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Google Jan 1, 2022

Vince and his team have always been attentive, knowledgeable and have walked us through every step of the process. They make purchasing our vehicle seamless and simplified.

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Google Dec 10, 2021

TREMENDOUS DEALERSHIP...... Especially my man Scottie!!!!!!

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Google Dec 7, 2021

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Google Nov 29, 2021

(Translated by Google) Very good service, and very friendly. (Original) Muy buena atención, y muy amables.

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DealerRater Apr 3, 2021

Napa was the best company for my wife and I to buy a car from! Everyone there is so kind but we did want to give credit to their wonderful girl in finance, Robin Benson. She gave beautiful customer service and was so patient working with us to make sure we got the warranty we wanted. Robin is just another example of how genuine and friendly the staff are at Nissan. Thank you all!

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