Customer Testimonials
I was there for oil change and tire rotation. they did everything on time I was very satisfied. Great staff and clean place .
Kris, the service manager at Napa Nissan was awesome! Amazing customer service!!
Kris provided me with exceptional service. He listened to my concerns and helped answer any questions I had. I will definitely come again for future services.
Kip Atchley, my salesman was fabulous!! He took an immense amount of time to fully explain the workings of my new Rogue. He now will be my go-to for any auto sales!
Excellent customer service. Great technicians and very knowledgeable
Love this Nissan dealer. Everyone is super friendly. They offer cookies tea and coffee in the waiting room. Keith has been their for 30 years and love him. Super friendly and knowledgable. Glad we went back to this dealer to buy our car instead of Vallejo and the 3 other Nissan dealers we checked out. They will do what it takes that they can to earn your business with no pressure tactics. Highly recommend!!! Love my new car!!!!!!
Staff was courteous and helpful.
My buying experience was wonderful! Speedy process and very laid back approach. Keith, my Sales guy and Robin are a pleasure to work with. Very friendly service and would definitely come back!
Armando and Keith were extremely helpful and made my experience there very welcoming. I would 10/10 recommend this dealership!
They are frÃendly and polite, also very great people
I bought a 2023 Nissan Kicks. On my first visit I was greeted immediately by Kip, who took me for a test drive. Too days later I returned to buy the car. Kip was off but I was greeted warmly by Keith who led me smoothly through the buying process. A pluses for excellent service by all involved.
Kris and his team are awesome! Very professional and fast! Highly recommend
Always a pleasure!
This was the second time we bought a car from Kip at Napa Nissan. We traveled 30 minutes to buy from Napa Nissan because of our past experience. We will be back in the future for any of our car buying needs.
The visit met my expectations because I’ve come to expect the best from Napa Nissan: courteous, personal, and prompt attention with work done correctly the first time. Im very happy with the Service Dept. at Napa Nissan.
The service department is amazing!! I’ve been going here for a couple years for my oil change. Every encounter I’ve had, either over the phone or in person, has been wonderful! The service team always make me feel welcomed and appreciated. They are knowledgeable, polite, and informative. They truly go above and beyond. I know my car is in good hands with them!
Everyone’s friendly and helpful. Scott always takes great care of me and my Maxima!
Scott, service writer, has excellent communication skills. Throughout the job, he kept me informed on mechanical issues & a timeline to resolve all points discussed. My Rouge now performs better thanks to the workmanship at Napa Nissan.
It was very nice getting all the support and information needed to make the decision on purchasing my car. Everyone there was super nice!
I had a great experience today checking out a truck with Kip! We did not manage to agree on a price but nonetheless good experience. Kip was not pushy and very friendly. I recommend!
Great service
I really appreciate the staff off Napa Nissan the best dealer in town so happy. Thank you!!
Excellent customer service and will be back again for my future services.
Kip was an awesome guy! He work with me and the sales manager to ensure my happiness!
I came in with a last minute request to get my battery replaced. My service manager was able to squeeze me in and get my battery replaced. When they took out the battery they smelled something awful and discovered it was a dead rat in my engine. Before I knew it there were 4 technicians helping to remove it and making sure there was no other damage. They even recommended some rodent proofing that I could do. In less than an hour I was on my way "sans rat" and feeling much better about my car. They will be ...
Very helpful and also ahead of things by letting me know extra details with the vehicle.
Feels like at home here. They make sure you walk away with the best deal and loan.
Checking in was less then 10mins car done no more than 1hour.
Went in on Thursday looking around for a first car and ended up finding an '08 Altima 3.5 se. Armando and co. were very helpful, they offered great customer service and even gave me a better deal!
I recently got into my third Nissan, and I keep coming back to this dealership for a reason. I've owned and leased vehicles from Napa Nissan and have always left with a car I love within my budget. Everyone that I've encountered on staff is friendly, knowledgeable and customer-focused. Their great service makes all the difference when navigating the sale process! Armando the General Sales Manager really went above and beyond to work around my schedule and make my turn-in and lease process as smooth as possible. Thank you Napa Nissan Team!
I wanted to say thank you to Keith our sales rep, Robin our finance woman and the owner of Napa Nissan. You have all made a single mom of 3 very happy. Napa Nissan is a great place to buy a vehicle, they honored a misprint on the price for us and they really do keep their used automobiles on the lot in pristine shape. We purchased a 2013 Kia Sorento LX and we couldn't be happier. Napa Nissan took care of cleaning the car very well both inside and out. The friendly greeting by Keith at the door and Robin ...
Best dealership in town, Owner Keith, General sales manager Armando and all staff are professional and very helpful.
This Team of professionals were absolutely amazing! We had TWICE tried to buy from our local Nissan dealer, but they just wouldn’t deal. My wife did a lot of research and we knew what a reasonable deal would be. We understand they need to make money, but they just wouldn’t budge. Napa Nissan treated us incredibly well! After our second deal at the local dealer fell through, we went to lunch. Over the course of lunch, and 100% via email, Napa Nissan made us a fantastic deal. (It’s important to know, Napa Nissan is 190 miles away from us…...
Staff is always friendly & courteous.
The staff were very professional, courteous and friendly. My car was taken in right away so that I could wait for it and was done in the time promised. Thank you!
Keith at sales and Kip and Robin where I signed all documents were all amazing! My husband has purchased 2 Nissan's in the past and this is my first Nissan. It was a great experience, I feel they were all honest and wanted us to be happy with my purchase. I will recommend them to anyone.
Excellent parts guy! Great customer service!
Thank you to Sandra, Robin, and Vince for your help. They were very professional, helpful and genuine caring.
Extremely happy with the service and Vince was very polite and fast. Excellent customer service!
By far the best car dealership I’ve ever had dealings with. Friendly people who treated us like family. We had a 4:30 PM appointment. On the way, my car had a low tire light on. The service department said it was too late, but they’d take a look to see if they could see something in the tire. Left my car there while we went and met with Vince, Sandra, and Robyn. There was no pressure on us. Professional, courteous, and just excellent people to deal with. They answered all our questions and explained everything about our new Altima. ...
Kris at Napa Nissan is absolutely amazing. After many failed attempts to find a good and honest person to take care of my vehicle, I was very grateful to have found Kris. He’s always done a great job on my civic. I’ve been going to him for all my car needs since the beginning of 2021. I can’t thank him enough for what he does!!!!! If you go to Napa Nissan ask for Kris!
Very good service done quickly & with no trouble. Staff very nice & helpful. Comfortable area to wait provided.
Keith was great! He worked mainly with my dad and got me a good deal.
It was a very good experience. The staff was very helpful about information. They made me comfortable about purchasing my new vehicle.
Brought my Altima in for oil change and tire rotation. Service was fast and everyone was helpful and friendly!
Not a fan of leaving feedback BUT... This time is definitely worth sharing my experience. Somehow I ended up dealing directly with owner Vince Compagno and I have nothing but great things to say about his personal touch and exceptional customer relationship. This is the first time where I felt "they" actually care about the customer and I wasn't just a number or a prospect sale. His staff surpassed expectations and I felt they were following his lead. Definitely worth recommending this dealer to anyone looking for a vehicle and hates the harassment from most sales reps.
Scott is awesome with client services. I always feel like the service department has my back and are doing what's in my best interest. I always appreciate the great experience I receive here! Keep up the good work.
Vince and his team have always treated us like family. This is our 7th vehicle purchase with Napa Nissan and they have always made the process understandable, swift and simple. Would definitely recommend anyone buying a Nissan to purchase at Napa Nissan.
Huge thank you to Veronica Castro and the other team members of Nissan Napa. Their customer service is top notch.
Vince and his team have always been attentive, knowledgeable and have walked us through every step of the process. They make purchasing our vehicle seamless and simplified.
TREMENDOUS DEALERSHIP...... Especially my man Scottie!!!!!!
(Translated by Google) Very good service, and very friendly. (Original) Muy buena atención, y muy amables.
You guys are the real deal, an honest, fair, punctual family business and I'll always return to give my money to Napa Nissan over anywhere else! Scott Schlattman is my service go to from here on. Compared to anywhere else like the Infiniti dealership in Marin county that can't even return my phone calls, Napa Nissan is a trustworthy place to do your business.
Customer service is great. Service center helpful and courteous.
Excellent services
Awesome service and knowledgeably people
I cannot recommend Napa Nissan enough, their service is exceptional!
I would like to thank Jessica for the service, I was very well attended. different from the other time I went and didn't have a good service, with Jessica, yes, in excellent service
Incredible customer service. Went above and beyond. Treated us like vip and family. Can’t recommend enough!!
(Translated by Google) I received Very good customer service from the seller Juan Antonio Vazquez Pineda (Original) Recibà Un servicio al cliente muy bueno del vendedor juan Antonio vazquez pineda
We were looking for a Leaf. We called and talked to Kip and arranged to meet him the next morning to see it. Kip was there when we arrived. He was very knowledgeable and helpful. He loves his job and it shows.
Personnel was knowledgeable, respectful and very capable. This team is the best!
Scott Schlattman was more than helpful and extremely courteous as were all the people I encountered or talked to on the phone the past 2 weeks that I took the car in. Even when they were busy, they took my name and number and had Scott call me back and he even fit me into a time slot so that I would have it since we kept missing each other. They always get down early and everything seems to be in order and addressed. The receipt lists everything and they will go over it with me if I have questions. Excellent ...
Scott in service was all alone and balancing many tasks himself. He is always pleasant, professional and great to work with.
The person who helped me was very nice, professional and informative. I felt confident I was being taken care of and not taken advantage of which I've experienced at other dealerships. Highly recommend.
I was treated with grate respect and attention. Everything was explained to me including all the workings of the car. All of that days service on my old car was paid for me and the car was used for the trade-in. It was all a good experiences. Your sales rep was good and he knew the the car inside and out.
Kip and Sandra were very patient and attentive to our needs. Their knowledge and professionalism should be the standard of what car sales should be. After being extremely disappointed (felt like a bait and switch) with Hanless Fairfield Nissan we were fortunate enough to be near Napa, had what we were looking for in stock and treated like family.
Kip was very helpful and efficient and seemed genuine! Would go to him again!
Kip and Pat have always taken care of me. I leased 3 years ago and now for another 3 years. Kip goes over everything in the vehicle
It was excellent. Thank you for great service
Working with Kip Atchley(sales rep), Pat Madrazo(Manager) & as well as the family oriented friendly staff at Napa Nissan was above and beyond my husband & my expectations. We made a great choice.
Although the online service scheduling didn't seem to work, I called and Nissan got me in the day of for an oil change. They called me and they had noticed that there was a nail in my tire and asked if I would like them to patch it. They went above and beyond during service. Veronica is the best!
Kip was amazing with his honesty and customer-oriented approach. Would recommend %100
This is my fifth car I have got through them. They are very professional. And I was impressed on how clean the dealership was. They took Covid seriously which I truly appreciated.
Napa was the best company for my wife and I to buy a car from! Everyone there is so kind but we did want to give credit to their wonderful girl in finance, Robin Benson. She gave beautiful customer service and was so patient working with us to make sure we got the warranty we wanted. Robin is just another example of how genuine and friendly the staff are at Nissan. Thank you all!
I just bought a 2020 Nissan Rogue and it was having warranty issues. They found the problem fixed it and helped me figure out a couple of things I didn't know so I was very happy with the way they handled my request. I will definitely be back! Thank you!
Sandra Gillam was very kind and deserves praise, being a good rep for the Nissan company. Sometimes good customer service is what truly sells. We didn't buy a car yet but we wanted her to be noticed. We really appreciated the things she's done for us.
Napa Nissan is quick and easy. Their staff is great and my truck was ready on time.
Napa Nissan found and repaired a problem with my brake light. Another Nissan dealer claimed it needed thousands of dollars of work and wanted to replace unnecessary parts. Napa Nissan was honest, fair and had the repair done, with only one minor replacement in no time free of charge since I had only just bought my Versa.
February 2021- I love being able to text Sandra, and not have to come in except to sign papers. I look forward to buying many for cars from you in the future! March 2022 - I love Sandra!! And I love that buying vehicles at this dealer is the easiest experience ever, the most pleasant, and the most respectful of my time… in 25 years of car purchases. I have purchased 6 vehicles in 3 years from Napa Nissan. I am a fan!!