Customer Testimonials
Our salesman Jason was very helpful and knowledgeable about the vehicle we were interested in purchasing. All of our questions were answered and no sales pressure. They made the entire experience relaxing and the timeliness of the overall process of the new car purchase was the fastest I had ever experienced. We love our new Nissan.
It was a pleasure to work with Aaron and Juan in purchasing a certified pre-owned Nissan Leaf. Appreciate their professionalism and customer care in getting an eV that perfectly fits our transportation needs.
Went in with my dad and had a wonderful experience purchasing a new car. Fair, honest, easygoing, friendly and did not take all day! I would highly recommend this location.
Sales staff (Jason & Armando) were very knowledgeable, helpful and efficient. A very good experience. I love my new car.
Want thank Jason for his low presser and understanding what my needs were, and truly a professional 🤗
These guys are the best! They are so helpful and friendly. No pressure, and very accommodating. And, I just love my new car!!! Highly recommend this dealership!!!
Everything went well and the people was very helpful working with us during the transfer of our vehicle. I am happy
Salesman Jason James was very courteous and answered all my questions regarding the vehicle. All documents had to sign were explained and contract gone over line by line so knew exactly what I was signing. Recommend for anyone car shopping. Variety of vehicles available good
As easy and straightforward as a car purchase could be. They are old school so it was a pleasant time traveling experience.
Big thanks to Jason, Armando and Aaron. We bought another car from this lot , 2 cars in 1 month. Very straightforward and no hassle. If my next car is a Nissan again , I'll be going back here, despite the 80 mile distance
Jason & Armando did an amazing job on getting us a vehicle! Jason very knowledgeable & informative. Both of them made us feel comfortable in making the right decision. This has been the easiest car purchase we have made! Thank you Napa Nissan!
Amazing customer service. Armando is the best, Ive been going to him for many years.
Napa Nissan provided the best car buying experience I can remember! Jason was my initial contact, but I also had the opportunity to work with Aaron and Armando. These three gentlemen are total professionals and work as a team for customers in every way possible. I’ve purchased many cars over the years and this is my first Nissan. I am a totally satisfied customer in every possible way. A big THANK YOU to Napa Nissan.
Jason was excellent to work with easy to ask questions and get answers helped out in every way that he could made me feel very comfortable. I would absolutely buy car here again no pressure thank you again for all that you did.
Jason at Napa Nissan was excellent great service made my purchase very enjoyable. There is a satisfying that I got the car that I was absolutely looking for would definitely buy here again. Thanks again Jason.!!!
great, comfortable experience. Everyone was helpful, reasonable, and kind.
I don't bother doing reviews, but the experience was so outstanding that they were deserving of a great review. They maxed out all the stars available.
I couldn’t be more happy with the service and treatment I received. From beginning to end. Would always purchase and service at Napa Nissan. Two thumbs up!!!!!!!
Armando , was very easy to talk too. No , pressure at all to buy a car! He was also supportive regarding my price range. I was super nervous about getting a murano I been driving Xterra for twenty years. All of The Nissan staff in Napa were kind and reassured me that I was getting a great SUV. So far so good, but it is definitely different driving A Murano versus Xterra! Thank You, Nissan Napa
Purchase was so smooth i definitely recommended it Armando was on top of all what I need
Good deals and promotions. Very nice and laid back staff. Very welcoming and helpful with my purchase.
My family and I always have a good experience when we come here! We have purchased multiple cars here and always send our family/friends here! Friendly, knowledgeable, non-pushy, honest team here and we’re thankful for that!
Excellent dealership, great staff. They went above and beyond to make this happen for me and I can’t thank them enough. Great communication and honesty throughout the whole process.
I want to thank everyone at Nissan for going above and beyond to make it happen that I leave with a new car. They really took the time and effort to figure out a way to make it happen for me. I can’t thank the staff enough for everything you guys did for me. And I truly appreciate the communication and honesty throughout the process. I’m loving my new car 😊
This was one of the best car buying experiences. Both Armando and Jason were very accommodating in making this experience as efficient and pleasant as possible.
Great dealership. Everyone is very helpful. Nice waiting room. Good service and owner is great.
I had a great experience with Armando, Jason, and Aaron. All three made the car buying process easy, while still informing me of all my options. Was not pressuring but rather educating, which says a lot compared to other dealerships. Love the comfortable vibe Napa Nissan gave, and would definitely recommend to others for future car purchases.
Everything is OK. I am pretty satisfied with the service and with my purchase! Thank you!
It was a great buying experience! Best car purchase I have ever had. Thank you!
Nissan Team Napa is very professional, knowledgeable straightforward and friendly. It's been a very pleasant and enjoyable experience purchasing a car from them. We will buy our next Nissan cars from you again! Many Thanks to Armando, Juan, Aaron and the rest of Nissan Team Napa!
I want to thank Aaron and Jason for making our purchase of new truck a smooth transaction!! We came, we test drove, we purchased and were done in under three hours. Communication was great, their availability to help and their honesty made it an easy car buying experience.
My second vehicle that I have purchased from them and always very professional to work with.
I've bought 3 cars now with napa Nissan and every single time I've left happy with my purchase they treat you like family and always try to sell you the car you love
Very positive used car purchase working w/ Armando and finance person. Thanks for positive interactions.
Great experience! Great Salesman. Used car just as advertised! Drove over a 100 miles to view vehicle!
Enjoyed everyone. Very helpfully and nice. Thank you so much. Love Napa Nissan We will be back
Napa Nissan provided exceptional service. I had a great inventory to choose from and the lot was clean and inviting. Jason spent hours with me to understand my preferences and in testing cars. He was incredibly professional and proactive. Armando handled the finances, and I was impressed how quickly we got through the signing. He was efficient but didn't sacrifice quality and care. I highly recommend Napa Nissan and I plan to refer family and friends !
Jason made the deal really easy. We live about six hours away and made the trek to get the car. He was flexible with us and the overall experience was great.
Great deal on a Rogue ! Armando went above and beyond to make a great deal on the car we wanted . Highly recommend Napa Nissan if you’re looking for a great deal on a Nissan.
I just copy my Google review here, which I believe already made my point. This is hands down the best dealership in the greater San Francisco area if you're looking for a place that's truly customer-friendly, straightforward, and willing to offer a great deal without the business tricks/games. When I moved to Berkeley, I spent days visiting dealerships all over the Bay Area (even driving 1.5+ hours at one point) to find a good deal on a new car. Most of the dealerships had fancy buildings and sharp-looking staff, but they were all about the same old business ... Read More DealerRater - Jan 15, 2025
Let me keep it real—this is hands down the best dealership in the greater San Francisco area if you're looking for a place that's truly customer-friendly, straightforward, and willing to offer a great deal without the business tricks/games. When I moved to Berkeley, I spent days visiting dealerships all over the Bay Area (even driving 1.5+ hours at one point) to find a good deal on a new car. Most of the dealerships had fancy buildings and sharp-looking staff, but they were all about the same old business tricks. Honestly, I was over it.
Then I came ... Read More Google - Jan 15, 2025
Napa Nissan has been my place of business when buying or leasing cars for myself, family, and friends for over 25 years. The owner and the entire team is helpful, polite, efficient and professional at all times. I find it alwayas a pleasant experience.
This had to be my finest experience, shopping for and purchasing a vehicle. The staff were excellent and attentive to my needs. They worked very well as a team. I never at any time felt pressured to purchase . I test drove the cars that I liked. And when I made up my mind to follow through with the purchase, I feel they worked hard to give me the best deal possible with a great warranty at minimal cost. I look forward to doing business with them in the future.
Jason was amazing! He was very personable and I walked out with the car of my dreams! We drove quite a way to come see a car, he sent me pictures, cleaned and had it ready to go upon our arrival! Bargaining was not uncomfortable at all, the process was smooth and we were able to come to a perfect price. Armando was very helpful as well. He was very calm and helped the exciting, yet nervous process. I am very happy with my new car and I thank Jason for his dedication!
Napa Nissan was incredibly friendly, professional, and easy to work with. They made first new vehicle purchase smooth and straightforward. Armando and Aaron were great to work with, I would highly recommend!
Great dealership. The sales person was very helpful and patient. They explained all features of my new car thoroughly.
This review is for their service department. Not Sales.
I had a problem with my car stalling in which the car won't move even if you put the pedal to the floor. Then it loses electric power. There was no engine light lit. I have a personal OBD scanner and it showed issues with Transmission and camshaft. It was checked by another shop and they found no problems with the battery and alternator. They then recommended that it be seen by the dealer. So, I called Napa Nissan for a more thorough diagnosis. I explained to Scot, the shop ... Read More DealerRater - Dec 22, 2024
My son desperately needed a car. The review was excellent and good, accurate information which expedited the process. We drove away in a new car today.
My son's car had engine problems, so the need was urgent. car guru said their deal was excellent and good price, so I got preapproved. They are small, independent, fair, flexible, honest. We left with his new-to-you car and he went back to work. It is supposed to work like that, no games. Highly recommend.
My experience with Napa Nissan was super easy and quick. They were very considerate of the time frame I had coming in and had no isssues at all. The staff was very kind.
Had a great experience selling my car here. Jason was very friendly and helpful and gave me a fair price. Thank you!
All the contacts/personnel were pleasant and friendly and gave me the confidence in trusting them.
Great customer service, I have never felt so comfortable at a dealership (I have been to some before for parts but never actually made a vehicle purchase) Armando went above and beyond to make sure I felt not only like I was getting a good deal but also took the time to connect me with every best possible option. I got to meet almost every person on the team. Unforgettable interactions. Also saw a girl get a surprise new car for girl 16 birthday! Such a great memory for my first dealership experience.
The folks at Napa Nissan were very thoughtful and considerate. They made me feel welcomed, listened to my needs making purchasing my car easy. I will definitely return in the future.
Nice people honest. Would recommend to anyone that wants a vehicle. Good prices clean helpful
Fast and friendly, courteous, helpful, got a good deal and was on my way quick
I had narrowed my choices down to the Mazda CX-5, the Honda CRV, and the Nissan Rogue. After driving the Rogue, I knew I could skip the other two. The car is a dream to drive, and Jason and the rest of the Nissan team made the whole process smooth sailing from start to finish.
Well, I purchased the car off the lot as is nine months ago to my surprise a sensor went out on it and I thought it was a transmission fortunately Vince setting up a Nissan took it in told me it was wrong and it turned out to be a transmission and gave me a very, very fair price on the work thank you
Great team!
Aaron and the entire staff made our car buying experience very pleasant. We never once felt as if we were being forced into anything or overwhelmed. They were very respectful and kind. 10/10 would recommend to anyone.
Nissan Napa is top-notch professional, kind, and incredibly helpful in finding the right car for us. We had many car-buying experiences in the past, but Nissan made the purchasing process smooth and easy. It is upfront and transparent in transactions and is efficient. We left feeling light and happy with this purchase. We HIGHLY recommend making the trek to buy the right car for you at the Nissan Napa. THANK YOU AARON ORTIZ AND EVERYONE FOR YOUR OUTSTANDING CUSTOMER SERVICE!
I was in and out for a routine maintenance in under the time I was told for the job, and that makes me happy. Please keep up the good work.
Jason was great. This was my first time buying a new car and the whole process went super smoothly. I didn't feel pressured at any point in the process and left the dealership extremely pleased with my new purchase!
I’m due for brakes pads. I had a coupon for 15% off pads that they don’t use anymore and they are going to honor it.
Traveling for business, I called my local Nissan dealership. The receptionist answered very polite said she thinks they provide free charging, However wanted to confirm so she put Kip on the line and sure enough he said yes, I can charge my Nissan Ariya here. He went a step further and said come inside if I need to use the restroom. (My vehicle is a 2023 -6 months old from a different dealership) Excellent Customer Service here!
Keith Howe, my salesperson, made the process so easy and seamless. He was awesome to work with. I'll also appreciate being able to access the local dealership for my service needs.
Bad engine noise that turned out to be a loose belt.
Armando was very friendly, honest, and knowledgeable. We knew what we wanted and he made it happen for us very smoothly.
Best dealership in the North bay. Is Napa Nissan.
I marked the box above as "well above expectations", but the Napa Nissan service department has been so great for the past 10 years that I have used them that I have come to expect excellence on every visit--and they have never disappointed.
Excellent customer service at this location! Keith was very helpful and all of the staff were transparent about the entire process. Definitely consider starting here when looking for a car 👍
Napa Nissan was quick with my maintenance appointment and the customer service was 10/10!
Our sales person was super friendly, competent and really made us feel valued customers!
Another great service experience!
Great Customer service Kip was great not too pushy trying to sell me a car right away gave me great information about the Nissan Kicks. Armando was great explaining cost and coverage. Thank you Napa Nissan I love my kicks!
Excellent service!!!!!!
Everyone at the dealer ship is very friendly.
I wish they had a shuttle to drop you back at home when getting an all day service. but other than that the experience was great.
Kip was very helpful and educated me on the different cars. I was going to buy a used Toyota but he showed me why I should buy a new Sentra and love it so far! Kip was excellent
I’m very pleased with Napa Nissan. I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was comfortable or if I needed anything. I told him I was thinking about walking down to Target to kill time. Kip offered to take me there. They all went over and above customer satisfaction in my book. Not one person tried to pressure me into trading in my car. I will go there the next time I decide to ... Read More DealerRater - Jul 30, 2023
Very happy with the sales and service at Napa Nissan. Love my new truck!
Great service-minded, knowledgeable people. Low pressure sales team. Had the vehicle I was looking for and held it for me as it took me 2 hours to get there. Filled the tank for me. Strongly recommend them.
Extremely efficient and helpful team. We are on our 5th vehicle purchase at Napa Nissan and the team exceeds our expectations every time. They make us feel like family and we are never pressured into buying. It doesn't stop at the sales department, the financial department and the maintenance department also exceed our expectations. Every step of our vehicle purchase is made easy. Even at the time of maintenance and detailing. Keith always makes us feel at home.
Service department is always reliable, friendly, and professional. Communication is clear and phone calls are received immediately if they notice an issue not covered by the service request.
Awesome experience as usual Ben hoping here for 10 years bought both my cars Scott in service always takes great care best customer service super informative he is definitely one of the reasons I've Ben coming here for so long
Vince was awesome! Kip did a great job explaining all the features on the Rogue! Robin was great at explaining the financing!
The staff was great! I was able to get the vehicle I wanted Keith the salesman, the finance manager and general manager were very open and a pleasure to work with. It was an excellent car buying experience!
I was there for oil change and tire rotation. they did everything on time I was very satisfied. Great staff and clean place .
Kris, the service manager at Napa Nissan was awesome! Amazing customer service!!
Kris provided me with exceptional service. He listened to my concerns and helped answer any questions I had. I will definitely come again for future services.