Customer Testimonials

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DealerRater Feb 14, 2025

Nissan Team Napa is very professional, knowledgeable straightforward and friendly. It's been a very pleasant and enjoyable experience purchasing a car from them. We will buy our next Nissan cars from you again! Many Thanks to Armando, Juan, Aaron and the rest of Nissan Team Napa!

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Google Feb 11, 2025

I want to thank Aaron and Jason for making our purchase of new truck a smooth transaction!! We came, we test drove, we purchased and were done in under three hours. Communication was great, their availability to help and their honesty made it an easy car buying experience.

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DealerRater Feb 11, 2025

My second vehicle that I have purchased from them and always very professional to work with.

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DealerRater Feb 1, 2025

I've bought 3 cars now with napa Nissan and every single time I've left happy with my purchase they treat you like family and always try to sell you the car you love

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DealerRater Jan 30, 2025

Very positive used car purchase working w/ Armando and finance person. Thanks for positive interactions.

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DealerRater Jan 30, 2025

Great experience! Great Salesman. Used car just as advertised! Drove over a 100 miles to view vehicle!

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DealerRater Jan 23, 2025

Enjoyed everyone. Very helpfully and nice. Thank you so much. Love Napa Nissan We will be back

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Google Jan 23, 2025

Napa Nissan provided exceptional service. I had a great inventory to choose from and the lot was clean and inviting. Jason spent hours with me to understand my preferences and in testing cars. He was incredibly professional and proactive. Armando handled the finances, and I was impressed how quickly we got through the signing. He was efficient but didn't sacrifice quality and care. I highly recommend Napa Nissan and I plan to refer family and friends !

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DealerRater Jan 20, 2025

Jason made the deal really easy. We live about six hours away and made the trek to get the car. He was flexible with us and the overall experience was great.

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DealerRater Jan 19, 2025

Great deal on a Rogue ! Armando went above and beyond to make a great deal on the car we wanted . Highly recommend Napa Nissan if you’re looking for a great deal on a Nissan.

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DealerRater Jan 15, 2025

I just copy my Google review here, which I believe already made my point. This is hands down the best dealership in the greater San Francisco area if you're looking for a place that's truly customer-friendly, straightforward, and willing to offer a great deal without the business tricks/games. When I moved to Berkeley, I spent days visiting dealerships all over the Bay Area (even driving 1.5+ hours at one point) to find a good deal on a new car. Most of the dealerships had fancy buildings and sharp-looking staff, but they were all about the same old business ...

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Google Jan 15, 2025

Let me keep it real—this is hands down the best dealership in the greater San Francisco area if you're looking for a place that's truly customer-friendly, straightforward, and willing to offer a great deal without the business tricks/games. When I moved to Berkeley, I spent days visiting dealerships all over the Bay Area (even driving 1.5+ hours at one point) to find a good deal on a new car. Most of the dealerships had fancy buildings and sharp-looking staff, but they were all about the same old business tricks. Honestly, I was over it. Then I came ...

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DealerRater Jan 8, 2025

Napa Nissan has been my place of business when buying or leasing cars for myself, family, and friends for over 25 years. The owner and the entire team is helpful, polite, efficient and professional at all times. I find it alwayas a pleasant experience.

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DealerRater Jan 1, 2025

This had to be my finest experience, shopping for and purchasing a vehicle. The staff were excellent and attentive to my needs. They worked very well as a team. I never at any time felt pressured to purchase . I test drove the cars that I liked. And when I made up my mind to follow through with the purchase, I feel they worked hard to give me the best deal possible with a great warranty at minimal cost. I look forward to doing business with them in the future.

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DealerRater Dec 31, 2024

Jason was amazing! He was very personable and I walked out with the car of my dreams! We drove quite a way to come see a car, he sent me pictures, cleaned and had it ready to go upon our arrival! Bargaining was not uncomfortable at all, the process was smooth and we were able to come to a perfect price. Armando was very helpful as well. He was very calm and helped the exciting, yet nervous process. I am very happy with my new car and I thank Jason for his dedication!

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DealerRater Dec 29, 2024

Napa Nissan was incredibly friendly, professional, and easy to work with. They made first new vehicle purchase smooth and straightforward. Armando and Aaron were great to work with, I would highly recommend!

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DealerRater Dec 28, 2024

Great dealership. The sales person was very helpful and patient. They explained all features of my new car thoroughly.

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DealerRater Dec 15, 2024

My son desperately needed a car. The review was excellent and good, accurate information which expedited the process. We drove away in a new car today.

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Google Dec 15, 2024

My son's car had engine problems, so the need was urgent. car guru said their deal was excellent and good price, so I got preapproved. They are small, independent, fair, flexible, honest. We left with his new-to-you car and he went back to work. It is supposed to work like that, no games. Highly recommend.

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DealerRater Dec 7, 2024

My experience with Napa Nissan was super easy and quick. They were very considerate of the time frame I had coming in and had no isssues at all. The staff was very kind.

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Google Dec 7, 2024

Had a great experience selling my car here. Jason was very friendly and helpful and gave me a fair price. Thank you!

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DealerRater Dec 4, 2024

All the contacts/personnel were pleasant and friendly and gave me the confidence in trusting them.

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DealerRater Dec 4, 2024

Great customer service, I have never felt so comfortable at a dealership (I have been to some before for parts but never actually made a vehicle purchase) Armando went above and beyond to make sure I felt not only like I was getting a good deal but also took the time to connect me with every best possible option. I got to meet almost every person on the team. Unforgettable interactions. Also saw a girl get a surprise new car for girl 16 birthday! Such a great memory for my first dealership experience.

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DealerRater Nov 5, 2024

The folks at Napa Nissan were very thoughtful and considerate. They made me feel welcomed, listened to my needs making purchasing my car easy. I will definitely return in the future.

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DealerRater Oct 31, 2024

Nice people honest. Would recommend to anyone that wants a vehicle. Good prices clean helpful

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DealerRater Oct 20, 2024

Fast and friendly, courteous, helpful, got a good deal and was on my way quick

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Google Jun 16, 2024

I had narrowed my choices down to the Mazda CX-5, the Honda CRV, and the Nissan Rogue. After driving the Rogue, I knew I could skip the other two. The car is a dream to drive, and Jason and the rest of the Nissan team made the whole process smooth sailing from start to finish.

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Google Jun 10, 2024

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Google May 18, 2024

Great team!

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Google May 14, 2024

Aaron and the entire staff made our car buying experience very pleasant. We never once felt as if we were being forced into anything or overwhelmed. They were very respectful and kind. 10/10 would recommend to anyone.

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Google Apr 5, 2024

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Google Mar 30, 2024

Nissan Napa is top-notch professional, kind, and incredibly helpful in finding the right car for us. We had many car-buying experiences in the past, but Nissan made the purchasing process smooth and easy. It is upfront and transparent in transactions and is efficient. We left feeling light and happy with this purchase. We HIGHLY recommend making the trek to buy the right car for you at the Nissan Napa. THANK YOU AARON ORTIZ AND EVERYONE FOR YOUR OUTSTANDING CUSTOMER SERVICE!

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Google Feb 20, 2024

I was in and out for a routine maintenance in under the time I was told for the job, and that makes me happy. Please keep up the good work.

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Google Feb 19, 2024

The whole transaction was smooth and easy from start to finish. There was zero pressure to buy, just information given to help me make my own decision. The price and trade in value were very fair.

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Google Feb 12, 2024

Jason was great. This was my first time buying a new car and the whole process went super smoothly. I didn't feel pressured at any point in the process and left the dealership extremely pleased with my new purchase!

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Google Feb 11, 2024

I’m due for brakes pads. I had a coupon for 15% off pads that they don’t use anymore and they are going to honor it.

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Google Jan 27, 2024

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Google Jan 14, 2024

Traveling for business, I called my local Nissan dealership. The receptionist answered very polite said she thinks they provide free charging, However wanted to confirm so she put Kip on the line and sure enough he said yes, I can charge my Nissan Ariya here. He went a step further and said come inside if I need to use the restroom. (My vehicle is a 2023 -6 months old from a different dealership) Excellent Customer Service here!

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Google Jan 9, 2024

Keith Howe, my salesperson, made the process so easy and seamless. He was awesome to work with. I'll also appreciate being able to access the local dealership for my service needs.

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Google Dec 31, 2023

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Google Dec 20, 2023

Bad engine noise that turned out to be a loose belt.

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Google Nov 2, 2023

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Google Oct 30, 2023

Armando was very friendly, honest, and knowledgeable. We knew what we wanted and he made it happen for us very smoothly.

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Google Oct 22, 2023

Best dealership in the North bay. Is Napa Nissan.

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Google Oct 18, 2023

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Google Oct 12, 2023

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Google Oct 1, 2023

I marked the box above as "well above expectations", but the Napa Nissan service department has been so great for the past 10 years that I have used them that I have come to expect excellence on every visit--and they have never disappointed.

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Google Sep 18, 2023

Excellent customer service at this location! Keith was very helpful and all of the staff were transparent about the entire process. Definitely consider starting here when looking for a car 👍

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Google Sep 2, 2023

Napa Nissan was quick with my maintenance appointment and the customer service was 10/10!

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Google Aug 26, 2023

Our sales person was super friendly, competent and really made us feel valued customers!

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Google Aug 23, 2023

Another great service experience!

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Google Aug 20, 2023

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Google Aug 16, 2023

Great Customer service Kip was great not too pushy trying to sell me a car right away gave me great information about the Nissan Kicks. Armando was great explaining cost and coverage. Thank you Napa Nissan I love my kicks!

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Google Aug 8, 2023

Excellent service!!!!!!

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Google Aug 3, 2023

Everyone at the dealer ship is very friendly.

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Google Aug 1, 2023

I wish they had a shuttle to drop you back at home when getting an all day service. but other than that the experience was great.

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Google Jul 31, 2023

Kip was very helpful and educated me on the different cars. I was going to buy a used Toyota but he showed me why I should buy a new Sentra and love it so far! Kip was excellent

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DealerRater Jul 30, 2023

I’m very pleased with Napa Nissan. I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was comfortable or if I needed anything. I told him I was thinking about walking down to Target to kill time. Kip offered to take me there. They all went over and above customer satisfaction in my book. Not one person tried to pressure me into trading in my car. I will go there the next time I decide to ...

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Google Jul 26, 2023

Very happy with the sales and service at Napa Nissan. Love my new truck!

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Google Jul 21, 2023

Great service-minded, knowledgeable people. Low pressure sales team. Had the vehicle I was looking for and held it for me as it took me 2 hours to get there. Filled the tank for me. Strongly recommend them.

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Google Jul 10, 2023

Extremely efficient and helpful team. We are on our 5th vehicle purchase at Napa Nissan and the team exceeds our expectations every time. They make us feel like family and we are never pressured into buying. It doesn't stop at the sales department, the financial department and the maintenance department also exceed our expectations. Every step of our vehicle purchase is made easy. Even at the time of maintenance and detailing. Keith always makes us feel at home.

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Google Jul 5, 2023

Service department is always reliable, friendly, and professional. Communication is clear and phone calls are received immediately if they notice an issue not covered by the service request.

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Google Jun 19, 2023

Awesome experience as usual Ben hoping here for 10 years bought both my cars Scott in service always takes great care best customer service super informative he is definitely one of the reasons I've Ben coming here for so long

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Google Jun 16, 2023

Vince was awesome! Kip did a great job explaining all the features on the Rogue! Robin was great at explaining the financing!

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Google Jun 8, 2023

The staff was great! I was able to get the vehicle I wanted Keith the salesman, the finance manager and general manager were very open and a pleasure to work with. It was an excellent car buying experience!

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Google May 31, 2023

I was there for oil change and tire rotation. they did everything on time I was very satisfied. Great staff and clean place .

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Google May 24, 2023

Kris, the service manager at Napa Nissan was awesome! Amazing customer service!!

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Google May 23, 2023

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Google May 15, 2023

Kris provided me with exceptional service. He listened to my concerns and helped answer any questions I had. I will definitely come again for future services.

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Google May 6, 2023

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Google Apr 30, 2023

Kip Atchley, my salesman was fabulous!! He took an immense amount of time to fully explain the workings of my new Rogue. He now will be my go-to for any auto sales!

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Google Apr 28, 2023

Excellent customer service. Great technicians and very knowledgeable

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Google Apr 22, 2023

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Google Mar 30, 2023

Love this Nissan dealer. Everyone is super friendly. They offer cookies tea and coffee in the waiting room. Keith has been their for 30 years and love him. Super friendly and knowledgable. Glad we went back to this dealer to buy our car instead of Vallejo and the 3 other Nissan dealers we checked out. They will do what it takes that they can to earn your business with no pressure tactics. Highly recommend!!! Love my new car!!!!!!

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Google Mar 29, 2023

Staff was courteous and helpful.

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Google Mar 27, 2023

My buying experience was wonderful! Speedy process and very laid back approach. Keith, my Sales guy and Robin are a pleasure to work with. Very friendly service and would definitely come back!

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Google Mar 19, 2023

Armando and Keith were extremely helpful and made my experience there very welcoming. I would 10/10 recommend this dealership!

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Google Mar 9, 2023

They are fríendly and polite, also very great people

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Google Feb 4, 2023

I bought a 2023 Nissan Kicks. On my first visit I was greeted immediately by Kip, who took me for a test drive. Too days later I returned to buy the car. Kip was off but I was greeted warmly by Keith who led me smoothly through the buying process. A pluses for excellent service by all involved.

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Google Jan 17, 2023

Kris and his team are awesome! Very professional and fast! Highly recommend

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Google Jan 13, 2023

Always a pleasure!

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Google Jan 7, 2023

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Google Dec 18, 2022

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Google Dec 8, 2022

This was the second time we bought a car from Kip at Napa Nissan. We traveled 30 minutes to buy from Napa Nissan because of our past experience. We will be back in the future for any of our car buying needs.

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Google Dec 6, 2022

The visit met my expectations because I’ve come to expect the best from Napa Nissan: courteous, personal, and prompt attention with work done correctly the first time. Im very happy with the Service Dept. at Napa Nissan.

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Google Nov 16, 2022

The service department is amazing!! I’ve been going here for a couple years for my oil change. Every encounter I’ve had, either over the phone or in person, has been wonderful! The service team always make me feel welcomed and appreciated. They are knowledgeable, polite, and informative. They truly go above and beyond. I know my car is in good hands with them!

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Google Nov 14, 2022

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Google Nov 12, 2022

Everyone’s friendly and helpful. Scott always takes great care of me and my Maxima!

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Google Nov 1, 2022

Scott, service writer, has excellent communication skills. Throughout the job, he kept me informed on mechanical issues & a timeline to resolve all points discussed. My Rouge now performs better thanks to the workmanship at Napa Nissan.

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Google Sep 26, 2022

I had a great experience today checking out a truck with Kip! We did not manage to agree on a price but nonetheless good experience. Kip was not pushy and very friendly. I recommend!

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Google Sep 17, 2022

Great service

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Google Sep 13, 2022

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Google Sep 2, 2022

I really appreciate the staff off Napa Nissan the best dealer in town so happy. Thank you!!

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Google Sep 1, 2022

Excellent customer service and will be back again for my future services.

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Google Aug 31, 2022

Kip was an awesome guy! He work with me and the sales manager to ensure my happiness!

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Google Aug 22, 2022

I came in with a last minute request to get my battery replaced. My service manager was able to squeeze me in and get my battery replaced. When they took out the battery they smelled something awful and discovered it was a dead rat in my engine. Before I knew it there were 4 technicians helping to remove it and making sure there was no other damage. They even recommended some rodent proofing that I could do. In less than an hour I was on my way "sans rat" and feeling much better about my car. They will be ...

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Google Aug 19, 2022

Very helpful and also ahead of things by letting me know extra details with the vehicle.

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Google Aug 12, 2022

Feels like at home here. They make sure you walk away with the best deal and loan. The maintenance department is extremely efficient and friendly. Love the entire Napa Nissan Team.

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Google Aug 8, 2022

Checking in was less then 10mins car done no more than 1hour.

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Google Aug 7, 2022

Went in on Thursday looking around for a first car and ended up finding an '08 Altima 3.5 se. Armando and co. were very helpful, they offered great customer service and even gave me a better deal!


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