Nissan Napa is top-notch professional, kind, and incredibly helpful in finding the right car for us. We had many car-buying experiences in the past, but Nissan made the purchasing process smooth and easy. It is upfront and transparent in transactions and is efficient. We left feeling light and happy with this purchase. We HIGHLY recommend making the trek to buy the right car for you at the Nissan Napa. THANK YOU AARON ORTIZ AND EVERYONE FOR YOUR OUTSTANDING CUSTOMER SERVICE!

I was in and out for a routine maintenance in under the time I was told for the job, and that makes me happy. Please keep up the good work.

The whole transaction was smooth and easy from start to finish. There was zero pressure to buy, just information given to help me make my own decision. The price and trade in value were very fair.

Jason was great. This was my first time buying a new car and the whole process went super smoothly. I didn't feel pressured at any point in the process and left the dealership extremely pleased with my new purchase!

I’m due for brakes pads. I had a coupon for 15% off pads that they don’t use anymore and they are going to honor it.

Traveling for business, I called my local Nissan dealership. The receptionist answered very polite said she thinks they provide free charging, However wanted to confirm so she put Kip on the line and sure enough he said yes, I can charge my Nissan Ariya here. He went a step further and said come inside if I need to use the restroom. (My vehicle is a 2023 -6 months old from a different dealership) Excellent Customer Service here!

Keith Howe, my salesperson, made the process so easy and seamless. He was awesome to work with. I'll also appreciate being able to access the local dealership for my service needs.

Bad engine noise that turned out to be a loose belt.

Armando was very friendly, honest, and knowledgeable. We knew what we wanted and he made it happen for us very smoothly.

Best dealership in the North bay. Is Napa Nissan.

I marked the box above as "well above expectations", but the Napa Nissan service department has been so great for the past 10 years that I have used them that I have come to expect excellence on every visit--and they have never disappointed.

Excellent customer service at this location! Keith was very helpful and all of the staff were transparent about the entire process. Definitely consider starting here when looking for a car 👍

Napa Nissan was quick with my maintenance appointment and the customer service was 10/10!

Our sales person was super friendly, competent and really made us feel valued customers!

Another great service experience!

Great Customer service Kip was great not too pushy trying to sell me a car right away gave me great information about the Nissan Kicks. Armando was great explaining cost and coverage. Thank you Napa Nissan I love my kicks!

Excellent service!!!!!!

Everyone at the dealer ship is very friendly.

I wish they had a shuttle to drop you back at home when getting an all day service. but other than that the experience was great.

Kip was very helpful and educated me on the different cars. I was going to buy a used Toyota but he showed me why I should buy a new Sentra and love it so far! Kip was excellent

I’m very pleased with Napa Nissan. I took my car in for a repair and Scott was very helpful so big kudos to him. While I was sitting in the waiting room Kip came in to make sure I was comfortable or if I needed anything. I told him I was thinking about walking down to Target to kill time. Kip offered to take me there. They all went over and above customer satisfaction in my book. Not one person tried to pressure me into trading in my car. I will go there the next time I decide to go for a trade in! Thank You Scott and Kip

Very happy with the sales and service at Napa Nissan. Love my new truck!

Great service-minded, knowledgeable people. Low pressure sales team. Had the vehicle I was looking for and held it for me as it took me 2 hours to get there. Filled the tank for me. Strongly recommend them.

Extremely efficient and helpful team. We are on our 5th vehicle purchase at Napa Nissan and the team exceeds our expectations every time. They make us feel like family and we are never pressured into buying. It doesn't stop at the sales department, the financial department and the maintenance department also exceed our expectations. Every step of our vehicle purchase is made easy. Even at the time of maintenance and detailing. Keith always makes us feel at home.

Service department is always reliable, friendly, and professional. Communication is clear and phone calls are received immediately if they notice an issue not covered by the service request.